Why is my device not online?

  1. Please check whether the home wireless network can access the Internet or whether you have recently changed the WiFi name and password of the router. If the router WiFi is not available or you have changed the name and password of the router WiFi after the device is successfully configured, it will cause The device is offline.
  2. Please check whether the power of the device is turned on. If the power of the device is turned off, the device will be offline, and the device will be online again within 1 minute if it is turned on again.
  3. If there is no problem, please reset the device and then add the device again.

How do I reset my device?

  1. Turn on the power to the device first.
  2. Then quickly switch the switch 5 times, with an interval of 1 seconds between each operation.
  3. The device will flash, and the device has been reset successfully.

Why do I keep saying “connection failed” when I add a device?

  1. Please check whether the WiFi you joined is 5Ghz, if so, please select 2.4Ghz WiFi and try again.
  2. Please check if the WiFi password is entered correctly.
  3. Please check whether WiFi is enabled for intranet isolation, if so, please turn it off and try again.
  4. If you are using an iPhone, please check whether the “Location”, “Local Network” and “Wireless Data” permissions are turned on in the APP settings.